FAQs

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about shopping with Spingen. If you need further assistance, feel free to contact us.

1. How can I place an order?

To place an order:

  • Browse our product selection.

  • Add your items to the shopping cart.

  • Proceed to checkout and enter your shipping and payment information.

  • Once your order is confirmed, you’ll receive an email with your order details.

2. What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Pay

  • Klarna (where available)

3. Can I change or cancel my order?

Orders are processed quickly, and once they’ve been confirmed, we’re unable to make changes or cancellations. If you need help, please contact us at Contact@spingen.com as soon as possible, and we’ll do our best to assist you.

4. How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can also track your order anytime by visiting our Track Your Order page.

5. What are your shipping times?

  • Handling Time: 1-2 business days.

  • UK Delivery Time: 3-4 business days after shipment.

Please note that delivery times may vary due to external factors like weather or courier delays.

6. How do I return an item?

We offer a 30-day return window. To start a return, please visit our Contact Us page or email Contact@spingen.com with your order details and reason for return. We provide free return shipping.

7. Do you offer international shipping?

Currently, we only ship within the United Kingdom. We are working on expanding our shipping options in the future.

8. How do I contact customer service?

You can reach us through:

  • Email: Contact@spingen.com

  • Phone: +44 1204 772480

  • Address: 486 Blackburn Rd, Astley Bridge, Bolton BL1 8PE, Royaume-Uni

Our team is available Monday to Friday, from 9am to 5pm (UK Time).

9. Can I modify or cancel my subscription?

We do not currently offer subscriptions. If you are referring to a one-time purchase, please follow the instructions in the "How can I change or cancel my order?" section.

10. What should I do if I received a damaged or defective item?

We’re sorry to hear that! Please contact us within 7 days of receiving the item, providing your order number and photos of the damaged product. We’ll arrange a return and send you a replacement or process a refund.